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Restaurant Review – Shake Shack, Covent Garden Piazza

Shake Shack Shack Burger

I have to make a  confession – I have turned into everything I thought I was not. I, Zoe, went and queued on the opening day for something. I have never done it before (and don’t plan on doing it again). I have always judged people who have queued for Harry Potter books, Apple Stores or Kate Moss at Topshop; “Those idiots,” I bleated to myself. “They’ve been sucked in by consumerism. They are the advertisers’ dream, giving press to these events!” Then I became one of them. Grim. So what made me become a massive hypocrite? Burgers. Yes, a hot, greasy sandwich. Forgive me.

In case you don’t live in London/live under a rock (same thing? I JEST!), Shake Shack opened in London last Friday to great fan fare. The hype was huge. They’re from New York! They make burgers! I had one at Dubai airport! Wow, the stakes were high – and so were the queue levels. YET STILL I went along.

Here’s the Shake Shack menu:

Shake Shack's London menu
Shake Shack’s London menu

Yes, you’re right, that is £7.50 for a burger. No, it does not come with fries. No, there is not table service. What there IS is a massive, hour-long queue manned by harmless yet slightly annoying Shake Shack workers who try to enforce the British queuers to do “mexican waves”. We’re British – we love queuing and we hate enforced fun. Know your audience, Shake Shack. Eesh.

So you queue for an hour to go into a little, noisy hut to place your order. It’s like the world’s smallest McDonalds with Kiss FM playing so loudly you have to shout your order (and they get it wrong anyway). I have photo evidence:

Inside Shake Shack's ordering "hut".
Inside Shake Shack’s ordering “hut”.


Aside from burgers, SS do “custards” (read: milkshakes) and “concretes” (read: McFlurries). They have interesting flavours (chocolate, vanilla… haha, I kid. They do have those flavours but they have other things like, um, sea salt and brownies and jam etc). They also do crinkle fries and crinkle fries with plastic nacho cheese on top (bleurgh). I will never cheat on MEATLiquor’s chilli cheese fries with those nacho-carby things.

So then you order and go and find a table. Someone might help you find a table – there were loads of employees there (that might die down though after the first wave of enthusiasm). You get a buzzer thing and they buzz you when your food is ready. Then you go to a window, get your order, realise your order is wrong, ask a man to get you the right order, wait 10 minutes and he brings you the right burger after everyone else has finished their burgers.

Here’s what my burger looked like (clue: it looked like a BURGER):

Shake Shack Shack Burger
Shake Shack Shack Burger

Inside the burger:

Inside the SS burger
Inside the SS burger

The burger was nice, yeah. Moist, meaty, but overall slightly bland. It had nothing that made it stand out as being worth queuing for an hour. I like burgers too. I love MEATLiquor et al. I just found this burger REALLY underwhelming. I do not understand the hype. The concrete was fine. But just that: fine.

So I feel like Shake Shack are going to clean up because everyone is like me, and gets excited by hype and has to see it for themselves, but ultimately I feel like there are a lot of home-grown places in London doing far more interesting and better burgers. It all just felt slightly soulless and deflating.

Service: 3

Venue: 2

Value: 1

Overall: 4/10

Shake Shack, 24, Market Building, The Piazza  Covent Garden, London, Greater London WC2E 8RD

Nearest tube: Covent Garden (3 min walk – maybe more depending on how many annoying tourists are in the way)

Shake Shack on Urbanspoon

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